With decades of hands-on experience in manufacturing and engineering leadership, Robert Jordan, Technical Sales Representative with Troy Chemical, brings more than technical knowledge to his role—he brings a deep understanding of what it’s like to stand on the shop floor and face real production challenges. He’s not just a vendor—he’s a problem solver and a trusted advisor committed to the success of the manufacturers he collaborates with.
Robert’s approach starts with listening. He audits each facility’s processes, identifies both known and hidden challenges, and collaborates across teams—plant personnel, paint suppliers, and engineers—to design practical, tested solutions. His philosophy is rooted in earned trust and measurable impact. “My success is their success,” he says.
The results speak for themselves. For an air conditioning manufacturer, Robert led a transition from costly zinc phosphate to a more efficient zirconium system. After rigorous testing, the new process reduced chemical usage by 60%, lowered water treatment costs by 85%, and doubled corrosion resistance—all while streamlining operations. In another case, his insights saved a mower manufacturer upwards of $250,000 in washer system design while improving paint durability. And when a conveyor company struggled with a 15% first-pass yield due to outgassing, Robert diagnosed the problem, cleaned the system, and helped them hit 97% yield overnight.
These aren’t one-off wins—they’re the result of long-term partnerships built on presence and accountability. Robert is known for his 24/7 support, regular on-site visits, and hands-on training. He transforms technical data into simple, actionable SOPs and checklists, empowering operators at every level to own their process.
Robert also sees the bigger picture. He’s concerned about the “brain drain” in manufacturing—the loss of experienced workers and the resulting knowledge gaps. That’s why he focuses on education and mentorship, helping newer employees develop skills and confidence. “We’re all one big team,” he says, emphasizing both Troy’s family-owned culture and his belief in collaboration—internally and with every customer.
What keeps him motivated? “Solving problems and helping people,” he says. “There’s nothing better than making someone’s day easier—and knowing that, in turn, you’ve helped a business thrive.”
