Shawn McCall, Vice President of Sales at Troy Chemical, leads a team focused on delivering effective chemical solutions. His approach involves empowering both the sales team and customers through tailored methods to drive long-term success. The emphasis is on providing outstanding chemistry, superior sales and technical services, reliable delivery, and value, establishing Troy Chemical as a preferred partner for clients.
Shawn and his team prioritize understanding customer needs through detailed analyses and on-site audits, collaborating to achieve cost savings and improved efficiencies by optimizing factors such as cleaning time, temperature, and concentration. This approach aims to minimize the use of chemicals, gas, and water while ensuring solutions meet corrosion resistance and quality specifications, prioritizing long-term costs and system efficiency over initial pricing. Under his leadership, the sales team has enhanced technical support and value for customers, resolving 98% of issues, thus saving time and resources.
In collaboration with coating and equipment partners, we empower teams through hands-on-training covering titration, bath control and best practices for surface preparation to ensure high quality consistent results and operational confidence.
Our dedication to outstanding chemistries, superior sales and technical services, and reliable delivery at excellent value has established Troy Chemical as a trusted partner consistently chosen by our clients.
Shawn conducts thorough analyses of industry trends and challenges, such as consolidation, the impacts of private equity, an aging workforce, and technology gaps. He advocates sustainable practices and prioritizes quality over cost-centric approaches, earning admiration from manufacturing engineers, operations managers and procurement teams.
Shawn and his Team invests in training and collaboration initiatives, providing hands-on training for customers and sales teams, partnering with equipment and coating vendors, and encouraging teamwork at Troy Chemical. By emphasizing company values and culture, he aligns with customer objectives and fosters mutual success in the business environment.
Shawn emphasized that the goal is not limited to simply providing chemical solutions but also includes delivering measurable results. Utilizing his expertise and customer-centric approach, Shawn consistently upholds lofty standards for service and innovation at Troy Chemical within the manufacturing industry.
